There are several common issues that may cause error messages when using the online continuing education submission system.

1. You have entered the date of the program incorrectly. Please only enter the date of completion, not a range of dates.
2. You are entering something other than numbers in decimal format in the hours of activity/education field. This field will only accept numbers in decimal format. A 90-minute activity should be entered as “1.5” (without the quotes.) You will know you have made this error if you see NaN in the CEUs field.)
3. The file you are attaching is too large. The system will accept documents no larger than 5 MB. Please attach a smaller document.

If none of these suggestions resolves the issue for you, please contact continuinged@ncra.org.