The likelihood of this happening is slim. You are required to test your bandwidth before logging in to test. The recommendations set forth by ProctorU/Record+ and Realtime Coach — not using a wireless internet connection, shutting down all unnecessary programs running on your computer, using the required Guardian browser — will help you avoid this scenario.

If you are disconnected from the test site, follow the online skills test instructions and notify testing@ncra.org.

NOTE: The testing platform timer WILL continue to count down while you are disconnected.

• If you did not run out of time and are still not able to reopen the test, or if you have any issues uploading your files to the test site, stay connected to your testing session while you email testing@ncra.org with both your notes and transcript file attached. After sending the email and while still connected to your Record+ testing session, delete your test files, including the email in your sent folder, per NCRA testing policies. NCRA will review your test session to determine if your test is eligible for manual grading.

IMPORTANT: Your test will automatically be ineligible if:

• You exceeded the time allotted (NOTE: The timer WILL continue to count down while you are disconnected).
• You were not connected to your testing session with Record+ for the duration of the test (including deleting the files and email with them attached).
• You did not attach both the notes and the transcript files to the email.